Appointment and Gift Card Policies

Massage Appointments

All massage appointments must be booked in advance. We do not accept walk-in appointments. We do have last minute appointments available, but each massage requires an appointment booked online or by calling ahead.

Massage Cancellation Policy

You must give a minimum of 24 hour notice of any cancellation to receive no charge. You will be charged half price if you contact us 3-12 hours before the appointment. If you contact us less than 3 hours before the appointment or no show, you will be charged full price.

What if I don’t show up for my appointment?

You will be charged full price and will not receive a refund for any reason. A credit card is required on file for any booking.

Late Arrivals for Massage Appointment

If you arrive late, your session will be shortened in order to accommodate others whose appointments follow ours. Depending on how late you arrive, your therapist will determine if there is enough time remaining to begin treatment. Regardless of the length of the treatment given, you will be responsible for the full session. Out of respect and consideration to your therapist and our other clients, please plan accordingly and be on time.

Gift Card Expiration Policies

Gift Certificates DO expire. We do not extend gift certificates for any reason. Please plan accordingly. Gift Cards are good for 3-12 months depending on the special, promotion, or holiday offer at the time of purchase. If you are unsure of when your gift certificate expires, please read the bottom of your certificate for your specific details. Treat your gift card as cash. If your gift card is lost, stolen, or expired, it will not be replaced or refunded.

First Session Policies

On a client’s first session, we will not see any new patient for more than 90 minutes.

Payment Options & Processing Fees

We currently accept Credit Card, Debit Card, HSA, and FSA. AfterPay is Available. Please note that FSA & HSA available for Medical Massages when applicable.

There is a 3% credit card processing fee added to every massage. This is a convenience fee for all credit card purchases. The Healing Place does not receive any of the 3% additional charge.

Massage Packages

Massage Packages are valid for 1 year after purchase. If your massages expire, you will not be refunded for missing massages.

Intern Massages “Student”

Intern Massages are for a limited time. Intern massages are $40 for 1 hour. This rate will not be transferred to our Licensed Therapists. Intern Massage rates cannot be purchased as a gift card and will end when Interns have completed their hours. The Healing Place reserves the right to complete Interns Massage rates at any time without notice. If you have booked a massage with an Intern and Interns have completed their hours, your Intern Massage rate will not be honored for a different massage. Client will need to reschedule appointment with an Intern before Interns are completed. Students are chaperoned and supervised at all times by a licensed massage therapist. Your Intern may also ask to leave the room if he/she has a question or needs assistance from a licensed therapist. Students are not paid and are not allowed to receive tips. The fee charged is to cover for sanitation, supplies and laundry.